Frequently Asked Questions

$6.95 for standard shipping via USPS on purchases with a subtotal of less than$50, after any promotions and discounts are applied.

Free standard shipping is applied to all domestic orders (within continental US) for all orders $50+. Free shipping is applied after discount codes are applied and your total remains above $50.

After your order has been processed, you will receive a shipping confirmation email with your tracking information enclosed. Orders with standard shipping will usually be fulfilled and shipped the next 2-5 business days (Monday through Friday).

If you prefer to use shipping carriers other than USPS, please send us an email at

Currently, we only ship our products to the United States and Canada due to COVID-19. We will be adding new destinations in the near future. Thanks for your patience with us in the meanwhile.

Once the order has been placed by a customer, we are unable to change the order. However, For defective, damaged or incorrect orders, please contact us at the to arrange a refund or exchange. Please refer to the return policy for more details.

If your order is not delivered within seven days after the estimated delivery date, you are eligible to file for lost reimbursement by contacting us at

Dr.CHROMCELL will only accept returns for orders made from this website.
We offer a 30-day return for all products as long as they are unused and in its original packaging. Please send out an email to, and a representative will respond to your email. Shipping costs are non-refundable.

Any promotional sales or discounts are final and these orders are not eligible for return or refund. Please refer to the return policy for more details.

International customers are responsible for all customers, duties, and taxes. Any additional fees on shipments will be the customer's responsibility, thus, we recommend reviewing information of your local customs prior to ordering.

Please refer to the Rewards link from the menu section for more details

Your accumulated rewards points do expire if the points have not been redeemed within a year

Simply log in to your account from the Rewards Pop-up box to check the # of points accumulated.

The points gained from the order will be deducted from your account balance.

Please send us an email at whenever you have questions, and we will get back to you as soon as possible.